Customer Reviews
AUBURN FLOWERS & GIFTS
Local Auburn, AL florist
Local Auburn, AL florist
Date: May 11, 2024
Name:
Westlynn B
State/Province:GA
Amazing florist, wonderful service. Can't say enough about the great customer service> beautiful arrangements received EVERY time!
Date: Feb 07, 2024
Name:
Nicole F
State/Province:AL
Leigh & staff have been my “go to florist” for about 3.5 years now & she never disappoints with her creativity & always nails whatever I badly explain my needs
Leigh's Reply:
Date: Feb 07, 2024, 2:28 pm
Nicole, we appreciate you so much! You are always so kind and understanding. Your stories keep up laughing and allow us to add a little character to your requested designs! Thanks for your continued support!
Date: Mar 21, 2023
Name:
Susan P
State/Province:AL
Ordered the premium designer's choice a week in advance to allow the shop to use their best flowers and even have time to order more if needed for my mother's birthday. Got a few large pretty pink lilies, but the only other flowers were sunflowers. Very dissapointed. Overall, with tax, a surcharge, and delivery, cost me $95. Also requested that they text my mom before delivery and I don't think they did. I notice another Auburn shop is offering free delivery. I feel like I paid enough to have a nicer selection and variety of flowers.
Leigh's Reply:
Date: Mar 21, 2023, 10:49 am
Mrs. Pearson, we appreciate the lead time you offered us to prepare for your order. Since you ordered the designer's choice, the flowers used were left to the designer's discretion. We apologize for not capturing your vision. The lilies, sunflowers, and other flowers were all premium-level. If you place orders with us in the future, we encourage you to call us directly in order to discuss exactly what you'd like to have in the arrangement. Also, please be aware of online listings for shops that claim they are local. These are likely third-party order gatherers making false claims.
Susan Pearson's Reply:
Date: Mar 21, 2023, 11:12 am
Thank you for a nice response.
Date: Feb 06, 2023
Name:
Steven S
State/Province:TX
Gorgeous arrangement. Delivered early in the day. Outstanding!
Leigh's Reply:
Date: Feb 07, 2024, 2:29 pm
Thank you so much! It is our pleasure!
Date: Oct 08, 2022
Name:
Susan B
State/Province:AL
Wanting to send flowers for my son/daughter-in-law’s anniversary in Auburn and not knowing florists in that area, I reviewed websites and reviews. Due to the staff bios, wide selection of occasions, reviews, length in business, etc. I chose Auburn F & G. Ordering online was very easy, the flowers were delivered in only 3 hours and they are beautiful. They even emailed me to say they were delivered, what time and a picture of the employee. Very pleased with the entire experience.
Leigh's Reply:
Date: Oct 08, 2022, 12:06 pm
Hi Susan. Thank you very much for your kind words and acknowledgement of our hard work. We appreciate you and would love to help you in the future!
Date: Oct 08, 2022
Name:
Patricia B
State/Province:SC
Beautiful flowers, exceptional customer service, and great prices. I highly recommend!
Leigh's Reply:
Date: Oct 08, 2022, 9:31 pm
Thank you so much Tricia. We look forward to helping you again!
Date: Feb 23, 2022
Name:
Ronda T
State/Province:AL
I ordered a Sweet Salty Gift Basket if you look at the pictures online it is definitely not what you will receive...even with covid you can make something look presentable paid 65 which included tax for a 5x7 maybe cardboard carrier box with some small boxed candy and cookies...the items inside would have been okay but they were just stuck in a box with a bow on them...when I called she said they would update pictures last time I checked they had not...I am so tired of everyone getting by with doing a lazy job and using the covid excuse...even wrapped in CHEAP cellophane would have had added
Leigh's Reply:
Date: Feb 23, 2022, 10:09 am
While we recognize your disappointment, we stand by our quality of creativity and presentation. When we spoke on the phone yesterday, you admitted to reading the disclaimers regarding supply chain and availability, yet you chose to order the product. The container may have been different, but the contents were as they are described. The picture was changed yesterday. Each snack basket is custom made based on what is on-hand, personal requests, and possible allergies. I assure you, we are not using covid as an excuse. We do our best to adapt without significant interruption to our business.
Date: Nov 06, 2021
Name:
t. T
State/Province:AL
Didn’t exceed expectations. Will not be ordering ever.
Leigh's Reply:
Date: Nov 08, 2021, 2:13 pm
Also, due to the excessively explicit card message, we chose to cancel your order. Our business is not comfortable being associated with that level of derogatory language.
Date: Jun 19, 2021
Name:
Rachel H
State/Province:GA
If you go to the website and order flowers they say they can deliver on Sat. But then you get an automated email saying your order has been canceled because the we. Site they use can’t block orders? The shop owner the. Told me it was stated on the website that they don’t deliver on sat. But I could never find where it actually said that. If your trying to run a business you need to find a program that will do what you actually can provide for your customers. I would not order form this company ever again.
Leigh's Reply:
Date: Jun 19, 2021, 11:46 am
Mrs. Hoath, I truly apologize for your experience and frustration. It was not our intention to disappoint you. While we are somewhat limited in our website capabilities, we do clearly state our policies regarding Saturday delivery on the home page. We also make personal connections with our customers regarding Saturday orders and offer an alternate delivery day. I regret that this situation was not ideal for you and that you were not interested in changing your delivery day to Monday. We always strive to meet the needs of our customers in the best way that we can.
Date: Mar 15, 2021
Name:
K L
State/Province:SC
We have ordered a few bouquets and have been so pleased with the use of creative colors, arrangements and shapes! All of the flowers are hardy and fresh and the service is incredible.
Date: Jan 26, 2021
Name:
D N
State/Province:AL
Firstly the flowers were lovely, but did not look anything close to what I ordered. I specifically ordered an arrangement that was open and airy and what was sent was smaller and compact. It looked nothing like what was pictured. Disappointing.
Leigh's Reply:
Date: Jan 26, 2021, 12:36 pm
Mrs. Newsome,
We certainly did not intend to disappoint you. Since you placed the order for a specific pre-designed arrangement called "Golden Goodbye", we designed it to have the same look and appearance as the one in the picture. We typically do not take liberties with the design elements when a customer orders a specifically named arrangement. If you'd like us to alter the look and feel of any arrangement in the future, please just let us know when you place the order.
Date: Feb 24, 2020
Name:
Will M
State/Province:AL
Awful, I bought the “Candies, How sweet it is” for my girlfriend for valentines, and it was literally a bucket with a granola bar and a bag of chips ahoy. No candy at all, literally made my girlfriend cry. Even though the photo had candy in it. Very upsetting, do not shop here
Leigh's Reply:
Date: Feb 24, 2020, 6:51 pm
We certainly apologize for the disappointment. We offered several different versions of "How Sweet It Is" to accommodate personal tastes. There were sweet, salty, spa, and tea varieties. Each tin was valued at $29.95 and had approximately 5 items plus a Valentines balloon valued at $5.00. If you were dissatisfied with the product received, we would have happily agreed to replace the tin or refund your money. We take pride in our work and value our customers.
Date: Feb 03, 2020
Name:
Ruth G
State/Province:VA
wonderful service! Very helpful and accommodating.
Date: Jan 28, 2020
Name:
V. A. C
State/Province:OH
I just ordered flowers by phone from another state and want to thank the young lady who took my order for being so kind and helpful in taking my order. Sincerely, J. Clark Clemons
Date: Nov 22, 2019
Name:
Danielle W
State/Province:GA
I couldn't have asked for more beautiful flowers to be delivered to my parents as a surprise! They were so fast on delivery time not to mention also. Will absolutely be using them again for all my future flower needs around the Auburn area!
Date: Aug 29, 2019
Name:
Jenni M
State/Province:AL
I had to order flowers for a funeral on very short notice. I ordered online at 9pm for a funeral that was scheduled for 10am the next morning, and the next day Leigh called me to let me know that due to the limited amount of notice they might have trouble getting this request done on time. I understood and the fault was mine for waiting until the last minute, but they pulled through and got the flowers to the funeral home in enough time. I can't thank you guys enough for making that happen! I appreciate all your hard work and willingness to help!
Date: Mar 01, 2019
Name:
Rebecca C
State/Province:AL
I want to thank your team of design florist. You really knocked it out of the ballpark. I’m very impressed with how you worked with me. The delivery and arrange we’re right on target. It was exactly what I wantEd. My daughter and the style is she works with at parlor 113 really have enjoyed the arrangement.
Date: Feb 21, 2018
Name:
Mildred F
State/Province:NY
Absolutely fantastic five-star service! The staff was knowledgeable, detail oriented & enthusiastic about providing me with the best service & flower arrangement. Thank you to the staff for their creative suggestions & fast same day delivery :-)
Leah's Reply:
Date: Feb 23, 2018, 8:56 am
Thank you so much! So happy to help and so glad you were pleased with the arrangement and customer service. :-)
Date: Feb 20, 2018
Name:
Mildred F
State/Province:NY
Absolutely fantastic five-star service! The staff was knowledgeable, detail oriented & enthusiastic about providing me with the best service & flower arrangement. Thank you to the staff for their creative suggestions & for the fast same day delivery :-)
Date: Sep 27, 2017
Name:
Karen H
State/Province:KS
I feel so lucky to have found you online! Thank you so much for your help in selecting a gift and the awesome same day service.
Leah's Reply:
Date: Sep 28, 2017, 8:30 am
Thank you so much for the feedback. Happy to help any time! :-)
Date: Dec 27, 2016
Name:
Tracy C
State/Province:AL
Excellent service!
Date: Nov 15, 2016
Name:
Carrie J
State/Province:AL
Recipient contacted me a day after receipt of flowers to tell me they were among the prettiest arrangements she'd ever seen!
Leah's Reply:
Date: Nov 15, 2016, 9:58 am
Thank you!! So glad she enjoyed them!
Date: Oct 21, 2016
Name:
Ashley R
State/Province:NC
Thank you so much. Everything was a perfect surprise and just as I had hoped!
Date: Oct 13, 2016
Name:
Stephanie G
State/Province:AL
loved being able to order online. My friend loved her flowers.
Date: Oct 05, 2016
Name:
Sean o
State/Province:NM
the text message of the flower delivery was great cause she was able to get to the flowers as soon as the arrived
Date: Sep 29, 2016
Name:
TERRI P
State/Province:MS
AWESOME SERVICE
Date: Sep 28, 2016
Name:
Christine H
State/Province:FL
The young lady called me all the way in Florida to clarify my order, make a suggestion - which she was absolutely right - and my daughter just loved the flowers, balloons, and teddy bears! A-plus in my book!!!
Leah's Reply:
Date: Sep 29, 2016, 8:01 am
Thank you so much taking the time to review our work. We love what we do. Happy to help anytime!
Date: Sep 23, 2016
Name:
Nancy P
State/Province:FL
the flowers were very wel received. Everyone at the recipient's family reunion thought they were gorgeous. Thank you.
Date: Sep 22, 2016
Name:
Michael N
State/Province:GA
I am very happy with the order and service. I ordered online and received a phone call confirming my order, and describing some options I had to make my gift more personal. Very professional and friendly service.
Date: Sep 15, 2016
Name:
Amy R
State/Province:AL
Prompt service and very cute packaging!
Leah's Reply:
Date: Sep 15, 2016, 8:08 am
Thank you Amy!!!! :-)
Date: Sep 12, 2016
Name:
Kelly N
State/Province:AL
The plant was lovely and arrived to me in good condition. Thank you!
Date: Sep 06, 2016
Name:
Tanya S
State/Province:MS
Ordering online was very easy and delivery was made within a few hours if order. My mom loved the cookie dish! I would definitely order from this company again!
Date: Aug 29, 2016
Name:
Suzanne H
State/Province:AL
Wonderful service and beautiful flowers! Will most definitely use again!!!
Leah's Reply:
Date: Aug 29, 2016, 9:54 am
Hi! Thank you so much for the review, and your business! :-)
WAR EAGLE
Date: Aug 29, 2016
Name:
Anna O
State/Province:AL
Interesting experience. The original delivery was made to the incorrect address and the deliverer tried to get me to go knock on a total stranger's door to get my own flowers when it was not my mistake. However, after calling the shop again and explaining the situation, an incredibly nice woman made me a new bouquet and delivered it an hour later!! AMAZING service based off of the second lady!! The first delivery person wasn't the best.
Leah's Reply:
Date: Aug 30, 2016, 8:38 am
Hi! Thank you so much for your review and feedback. Yes, you should have never been asked to go and get your own flowers from another house!! If we don't know where problem areas are it's impossible to fix them. Thank you for letting us know about the delivery snafu. We talked thru the process with all the drivers about how to correct mess-ups. So glad we could make it right in the long run and thank you for the kind review!
Date: Aug 11, 2016
Name:
Cheryl C
State/Province:AL
We were very happy with every aspect of your service! The flower arrangement was fresh and beautiful. The family was impressed with the arrangement and most appreciative of its appropriateness for their loved one. Thank you for making this goodbye a little easier.
Date: Aug 07, 2016
Name:
Anne A
State/Province:AL
Thank you for delivering the flowers promptly.
Date: Aug 04, 2016
Name:
Ian O
State/Province:AL
Incredibly kind service, quick delivery, and beautiful flowers. I would highly recommend Auburn Flowers & Gifts.
Date: Jul 25, 2016
Name:
Leigh H
State/Province:AL
Super fast delivery and recipient loved her junk food basket and balloon! Will use Auburn Florist and Gifts again when I need to send something in the AU area!
Date: Jun 24, 2016
Name:
Mandy L
State/Province:AL
Received a beautiful arrangement & balloon from my family for my birthday. Very pleased with it and highly recommend Auburn Flowers & Gifts
Date: Jun 23, 2016
Name:
Lorena B
State/Province:AL
Delivered when expected. I never saw the flowers, but the co-worker for whom they were intended raved at how pretty they looked. Will use this company again.
Date: Jun 06, 2016
Name:
Robert D
State/Province:AL
Fast and easy
Date: May 11, 2016
Name:
MARLEY A
State/Province:AL
Thanks for the help in making may lady's day! Everything was perfect. I will certainly be seeking out you guys for any future arrangements.
Leah's Reply:
Date: May 11, 2016, 11:42 am
So glad you were pleased! Call us again! Happy to help and send something beautiful for you anytime. :-)
Date: May 10, 2016
Name:
Anna S
State/Province:GA
The flowers were beautiful and arrived on time!
Date: Apr 19, 2016
Name:
Jordan G
State/Province:AL
Great job!
Date: Apr 18, 2016
Name:
Jill J
State/Province:MI
I ordered flowers for my daughter's birthday, she lives in Auburn, I live in Michigan - go State. I was greeted soo warmly on the phone and the flowers that were delivered were just fabulous. The delivery person was extremely polite and friendly too. What a wonderful experience. I would certainly order again from your establishment. Thank you for the very pleasant experience!!!!!
Date: Feb 29, 2016
Name:
Gavin K
State/Province:VT
Perfect! I was worried about delivery being timely on Valentines Day, but everything went perfect through you guys. I'm sure i'll use you again next year!
Date: Feb 09, 2016
Name:
Robyn L
State/Province:GA
Online ordering was very easy. Flowers arrived as promised and were very beautiful. Did not want typical arrangement and recipient loved the arrangement and enjoyed the fresh style! Great service! Will order again when sending flowers in the area.
Date: Feb 03, 2016
Name:
Kim T
State/Province:NY
Very eastpy to order. They called to confirm details. Flowers were promptly delivered and we're beautiful.
Leah's Reply:
Date: Feb 03, 2016, 7:34 am
Thank you for the kind words, and your business!
So glad you were pleased. :-)
Date: Jan 29, 2016
Name:
Nichole M
State/Province:AL
The flowers delivered were beautiful. The only thing was, that my boyfriend said he chose the balloon option but wasn't able to choose what kind of balloons he wanted so I ended up with birthday balloons instead of romantic type balloons when my birthday isn't until May. But other than the balloons everything else was perfect!
Leah's Reply:
Date: Feb 03, 2016, 7:37 am
Thank you so much for that feedback Nichole! We do need to add a notes field on the balloon option so that the occasion is very clear. Will get to work on that!
We're so glad you enjoyed the flowers and we'll be sure to get the balloons right next time around.
Thanks again!
Date: Dec 15, 2015
Name:
Kimberly M
State/Province:MA
I was charged 3 times for delivery for the same order that occurred at some time.
Leah's Reply:
Date: Dec 15, 2015, 10:53 am
Hi! Yes, delivery is charged individually for each arrangement purchased. When multiple arrangements are purchased for delivery to the same location we always refund the duplicate delivery charges. Your delivery refund for the two duplicate addresses was processed quickly. Please let us know if there is anything else we can do to help!
Date: Dec 04, 2015
Name:
Carolyn G
State/Province:CT
Attractive website. Easy ordering. Great that there was an alternative to flowers.
Leah's Reply:
Date: Dec 04, 2015, 9:13 am
Thanks Ms. Grasso!
So glad you were pleased with our work. :-)
Date: Nov 02, 2015
Name:
Taylor W
State/Province:AL
Loved Loved Loved my flowers!! I was very pleased with the presentation and delivery of the flower arrangement!!
~ Leah's Reply:
Date: Nov 02, 2015, 8:12 am
We're so happy you were pleased. Thank you for your business and call us anytime!
Date: Oct 06, 2015
Name:
James W
State/Province:AL
Delivered on time to my wife on campus, even after I messed the order up online and called them to correct it. Excellent customer service. Will buy from them
again.
~ Leah's Reply:
Date: Nov 02, 2015, 8:14 am
Thanks James! Happy to help. :-)
Date: Oct 05, 2015
Name:
John H
State/Province:AL
The flowers sent to me by one of my children on my birthday are beautiful and expertly arranged.
I really appreciated the message alerting me to the presence of the thowers on the porch.
Date: Aug 09, 2015
Name:
Steph T
State/Province:AL
The flowers were beautiful and delivery was great.
Date: Jun 15, 2015
Name:
Dawn C
State/Province:LA
Beautiful arrangement. Exquisite flower choices and in grat shape.
Date: May 18, 2015
Name:
Andrea R
State/Province:AL
Great experience ordering online. Flowers got there on time and the balloons were great. I will definitely order form Auburn Flowers and Gifts again.
Date: Nov 07, 2012
Name:
Susan M
State/Province:AL
the flowers arrived on time and were gorgeous! I will definitely use Auburn Flowers and Gifts for future flower arrangements to our college student!
Date: Mar 16, 2012
Name:
Machell G
State/Province:AL
Beautiful arrangement. Excellent customer service
Date: Mar 07, 2012
Name:
Alice A
State/Province:AL
Beautiful arrangement - it made my daughter's 24th birthay!
Date: Feb 12, 2012
Name:
Theresa L
State/Province:AL
The flowers are very beautiful! The best part is they were delivered with a smile. Thank you!!!
Date: Dec 26, 2011
Name:
Julia F
State/Province:AL
Beautiful arrangement that lasted longer than I expected.